Shipping & Returns
Now Offering Local Pick ups!
We are NOW OFFERING free local pick up for online orders at the Market On Main in Stuart On Sundays (Pick up hours between 9am -1:30pm on Sundays only)
Choose "Pick Up" in the shipping tab (and choose your time), when placing your order. Order must be placed through our website to schedule your pick up time. If you miss your pick up appointment we do charge a $5 missed appointment fee.
Weather permitting:
This event is rain or shine however, if the weather is a threat or danger to the small business owners, this pick up will be cancelled. We will reach out to you via email to cancel your pick up and reschedule at no cost to you.
Pick Up Address:
201 SW Flagler Ave,
Stuart, Florida
Normal Shipping info:
We use USPS. Delivery to The United States, 48 contiguous States only. (Some States Restricted) Shipping costs are subject to change due to the economic impact.
- We use Recyclable and Biodegradable, Shipping Supplies and Packaging. This includes our packing tape, which is either brown paper or cellulose biodegradable packing tape.
- We use biodegradable corn packing peanuts to pack our products.
- We repurpose incoming materials for products, packing, and shipping.
- Our product labels are handmade with water soluble ink, biodegradable recycled paper and biodegradable glue that we make ourselves.
- At this time (especially during summer months) we are shipping and wrapping most all items in Biolefin Biodegradable wrap. If you want to request unwrapped soaps/ or items please email us. Be aware that unwrapped soaps have a tendency to lose color, scent, and may sweat over time, so these soaps should be used within a reasonable timeframe for best results.
- Returns are not accepted on Hygiene Products, that have been opened, tamper seal broken, and or used products. This includes wholesaling, and our Refillery (in person) Program, but please contact us if you have problems with your order at all. We have samples of all our products WITH your wholesale purchase and our in person refillery program to try beforehand.
REFILLERY RETURN POLICY:
Due to the nature of the program, refills from pop-up markets are not eligible for return or refund due to the fact that once they are within your own bottle, they are deemed accepted by you. Refills are sold with the intent that you agree to the quality of the item before filling and or bringing home. Please ask for a sample before filling your own bottle with our products. Refill pouches ARE only returnable if tamper evident seal has NOT been broken, but please email us if you have any questions or concerns.
Processing time:
- TYPICAL PROCESSING TIME IS 3-5 days ( PROCESSING TIME IS THE TIME IT TAKES FOR US TO GET YOUR ORDER READY FOR SHIPPING)
